Frequently Asked Questions

Q: How can I invite my friends to join the site?

A: Invite friends to join QFive using the “Invite Friends” button on the homepage. Inviting teammates? Once you’ve created a team, select “Invite Members” on the team page and enter the email addresses of your teammates. Those without a QFive account will be asked to register before they join the team.

Q: What does it mean that I am “following” someone?

A: All updates from people you are following (as well as teams, clubs, leagues and organizations) will appear in the feed on your home screen. Follow your teammates, friends, coaches and anyone in your athletic community. Find an awesome athlete in Discover? Follow him too!

Q: How do I edit my profile?

A: Select “Edit Profile” on the profile page to fill out your sports interests, accomplishments, and more. Upload a photo so that other users can see who you are. This is the first step toward owning your athletic identity online.

Q: What’s the difference between a team and a club?

A: A team consists of the players, coaches, and managers who play for a school, club, or organization at a particular level in a specific year. Team pages are private, so only members can access content posted on the team page.

For example, Riverside High School Boys’ Junior Varsity Basketball 2009-2010 is a team with 12 players, two coaches and one manager. Their team page is private, which means only the 15 members who have been invited to join the 2009-2010 Junior Varsity team can access content posted on the page.

A: A club is the larger affiliation that includes all of the players, coaches, managers (and even parents and fans) that have been a part of the program. Club pages are public, so anyone on QFive can access content posted on the club page.

For example, Riverside High School Boys’ Basketball is a club that includes all of the varsity and junior varsity boys’ basketball teams, both past and present. Anyone associated with Riverside High School Boys’ Basketball can connect to the club. Content posted on the Riverside High School Boys’ Basketball page is visible to the entire QFive community.

Q: Are team pages private?

A: Yes. Only members who have been invited to join the team can see photos, videos, links and other content posted on a team page.

Q: Are club pages private?

A: No. Anyone associated with the club can connect to it without invitation or approval, and content posted to the club is visible to the entire QFive community.

Q: How do I create a team?

A: You will find “Create a team” buttons on both the home page and on your network page (in the box that says “Add your team to QFive.” You will then be prompted to choose the club that the team will be a part of, select a year, level, and gender. It’s that simple. Now you can invite all of your teammates and start posting content!

Q: Should I “claim” a club, league, or organization that I am a part of?

A: The people who “claim” clubs, leagues, and organizations (the “managers”) are responsible for posting photos, videos, links and information to the public page. You should only claim one if you are in a position to regulate that content. Managers have to be verified before they are given those privileges.

Know someone who should be managing one of your clubs, leagues, or organizations? Invite them to join QFive!

Q: What’s the difference between “sharing” on my home page and “sharing” on my profile?

A: There isn’t one. Any content or updates you post will appear on your profile and on the homepages of your followers.

Q: How do I find posts in Discover?

A: Discover is the place to get lost in the world of sports. When you first land in Discover, you’ll see featured videos showcasing some of the best of QFive in every sport. Want to see more? Change the filter from “Featured” to “All” to access every post. Looking for something specific? Our filters allow you to select a particular sport and see all videos that have been tagged for that sport.

Q: What happens when I “tag” a post?

A: Tagging your content makes it part of the conversation. Tags are used to filter the content in Discover so that users can hone in on what's interesting to them. In order to get discovered on QFive, you want to tag your content as much as possible.

Q: How should I “tag” my posts?

A: Add the sport and type of video and include descriptions of what's featured. Separate each tag with a comma. The more description you include, the better chance you will have of of being discovered.

Example Tags: lacrosse, training, heated, highlights, bulldogs, dunk

Q: I’m having trouble posting my videos to QFive. How can I fix the problem?

Posting a video from YouTube (embedding)

• Don’t just copy and paste the link into your post, because this will not embed the video on the site and add it to your profile. Make sure to select the “Video” icon and a window will appear with instructions on how to properly embed, describe, and tag the video.
• Paste the link into another browser window to make sure it copied correctly from YouTube.
• Some YouTube videos have embedding disabled, which means that you cannot display them through other sites. If this is the case, you will need to post the video from another YouTube source or upload it directly to QFive.

Uploading directly to QFive

• When the “Add Video” window opens, switch to the “Upload” tab. Select the file from your computer, add tags and a description, and start uploading. Depending on the size of the file, it may take some time to upload and render properly, so be patient.
• If your video is more than ten minutes (?) long, it may be difficult to upload it to the site. Close the window and try again in a few minutes. If you still can’t get it to work, send us an email and we’ll try to help you fix the problem. You can always upload the video to YouTube and then embed it on your profile.

Q: I posted a video successfully in the past, but now when I look for it on my profile, it won’t play. What happened?

A: Most likely, something happened to the original video on YouTube. The video may have been removed by the user or by YouTube, so you should check the original. If it has been removed, you’ll need to re-post the video from another source or upload it directly to QFive. If the video plays on YouTube but will no longer load on the site, email us at help@qfive.com and we will try to respond to the problem.

Do you have a question that wasn’t answered here? Shoot us an email at help@qfive.com and we will try to get back to you as soon as possible!